Shipping and Returns
Online Only Orders take up to 4 weeks to arrive in store plus shipping to your destination.
Free pick up & delivery in Southlands Vancouver
- Free In Store Pick up. By choosing Free In Store Pick up you agree to pick up your order at our Southlands or Langley location within 7 days of placing your order. Allow 3 business days for item to be ready for pick up. To pick up sooner please call or email us to find out if your purchase is available immediately at your desired location.
- For Free Delivery to your boarding barn in Southlands Vancouver choose Free Delivery to Southlands Boarding Barn at checkout and write in the note section your address, barn name & preferred location within your barn for drop off. By choosing Free Delivery to Southlands Boarding Barn you agree to the terms that The Carrington Shoppe is not responsible for orders once delivered to the provided address. All orders are left at your own risk. To arrange a drop off that you are present for email us with a request time and date after you place your order.
Shipping within Canada
- The Carrington Shoppe offers exclusive shipping anywhere in Canada
- All orders shipped within Canada qualify for flat rate $5 shipping.
- All items are shipped via Canada Post with tracking and insured shipping.
- Estimated shipping time is 4 - 14 business days depending on location.
- Handling time is 3-4 business days upon us receiving your order.
- Taxes will be charged based on the provincial rate at your shipping address.
- All prices are listed in Canadian dollars.
- Shipping times are not guaranteed during the holiday season.
Shipping to the States
- The Carrington Shoppe offers shipping to the 48 continental States.
- Purchases $1- $199 are charged a flat rate $15 shipping rate.
- Purchases $199 - $299 are charged a flat $20 shipping rate.
- Purchases $300 - $599 are charged a flat $35 shipping
- Purchases $600 - $999 are charged a flat rate of $75 shipping
- Free shipping on all purchases over $1000 to the 48 continental States.
- We ship by Canada post to the States.
- Estimated total shipping time from receiving your order online to arrival is 7 - 28 business days depending on your location. We cannot account for time packages take to process through customs.
- Ship Return items to our head office at:
The Carrington Shoppe
#51 6895 188 st
Surrey, BC V4N 6M3
#51 6895 188 st
Surrey, BC V4N 6M3
- Items purchased in store are refundable within 10 days from purchase. Items purchased online are refundable within 10 days of delivery. Items must be returned in new condition with all tags attached and with original receipt to receive return. Items without a receipt returned within in 10 days from purchase will be given store credit. Items returned in any other condition besides new and without tags will not be accepted.
- Refunds for online orders are given once items have been received and processed.
- Sale items 30% off or higher are Final Sale.
- Buyer must pay return shipping.
- Original shipping costs are non-refundable.
- Return packages must be properly declared Return Merchandise for customs otherwise we are not responsible for any duty, taxes or handling charges that may occur from errors in declaring when crossing the border, this amount will be deducted from a refund.
- Used blankets being returned as defective must be washed before returning.
- Any duty or customs accumulated on orders shipped to the US are not reimbursed in returns.
- Orders in transit or processed for transit cannot be cancelled.
- Online Only or Special Orders can only be cancelled if they exceed the projected order time by 3 weeks and are not yet in transit.
Terms are subject to change. If you have any questions please contact us.