Shipping and Returns
Online Only Orders can take up to 4 weeks to arrive in store plus shipping to your destination.
Free pick up in store at Southlands Vancouver
- Free In Store Pick up. By choosing Free In Store Pick up you agree to pick up your order at our Langley location within 7 days of placing your order. Allow 3 business days for item to be ready for pick up. To pick up sooner please call or email us to find out if your purchase is available immediately at your desired location. We are also offering parking lot pick up, just text or call us when you arrive and we will bring your order to the car.
- For Free Delivery to Langley on orders over $65 Choose Free Delivery Langley at checkout and write in the note section your address, barn name & preferred location within your barn for drop off. By choosing Free Delivery Langley you agree to the terms that The Carrington Shoppe is not responsible for orders once delivered to the provided address. All orders are left at your own risk. To arrange a drop off that you are present for email us with a request time and date after you place your order.
Shipping within Canada
We are working with less staff due to covid-19 conditions. Orders may take a couple days longer to prepare to ship & Canada Post is not guaranteeing arrival times. Please bare with us in these difficult times.
- The Carrington Shoppe offers shipping anywhere in Canada
- All orders shipped within Canada are divided by provinces. Please choose your correct province. Orders with the incorrect shipping option chosen will not be shipped until the correct shipping charge is paid.
Shipping costs by Province
- Free Delivery to Langley on Orders over $65
- Yukon, Northwest Territories, Nunavut - $30
- All items are shipped via Canada Post with tracking and insured shipping.
- Estimated shipping time is 4 - 21 business days depending on location.
- Handling time is 3-4 business days upon us receiving your order.
- Taxes will be charged based on the provincial rate at your shipping address.
- All prices are listed in Canadian dollars.
Shipping to the States
- The Carrington Shoppe offers shipping to the 48 continental States.
- Purchases $1- $99 are charged a flat rate $15 shipping rate.
- Purchases $100 - $199 are charged a flat $25 shipping rate.
- Purchases $200 - $299 are charged a flat $35 shipping
- Purchases $300 - $399 are charged a flat $45 shipping
- Purchases $400 - $499 are charged a flat $55 shipping
- Purchases $500 - $699 are charged a flat $75 shipping
- Purchases $700 - $999 are charged a flat rate of $100 shipping
- Free shipping on all purchases over $1000 to the 48 continental States.
- We ship by Canada post to the States.
- Estimated total shipping time from receiving your order online to arrival is 7 - 28 business days depending on your location. We cannot account for time packages take to process through customs or delays in various states due to Covid-19 delays.
- We accept returns for Christmas purchases until Jan 5th.
- Ship Return items to our head office at:
The Carrington Shoppe
3434 west 55th ave
Vancouver BC V6N 0A2
Vancouver BC V6N 0A2
- We Do Not accept returns on Helmets, Shampoos or sprays, Face Masks or Food Goods for safety reasons.
- Helmets purchased online for in store pick up may be exchanged for size if the helmet does not leave the store.
- We do not accept returns on custom order tall boots or half chaps.
- Items purchased in store are refundable within 10 days from purchase. Items purchased online are refundable within 10 days of delivery. Items must be returned in new condition with all tags attached and with original receipt to receive return. Items without a receipt will not be accepted. Items returned in any other condition besides new and with tags will not be accepted.
- Refunds for online orders are given once items have been received and processed.
- Sale items 30% off or higher are Final Sale.
- Buyer must pay return shipping.
- Original shipping costs are non-refundable.
- Mailing back an item for exchange; the actual shipping must be paid for us to mail out the exchanged product.
- Return packages must be properly declared Return Merchandise for customs otherwise we are not responsible for any duty, taxes or handling charges that may occur from errors in declaring when crossing the border, this amount will be deducted from a refund.
- Used blankets being returned as defective must be washed before returning.
- Any duty or customs accumulated on orders shipped to the US are not reimbursed in returns.
- Orders in transit or processed for transit cannot be cancelled.
- Cancelled Online Orders are subject to a 10% Cancelation fee.
- Online Only or Special Orders can only be cancelled if they exceed the projected order time by 4 weeks and are not yet in transit.
Terms are subject to change. If you have any questions please contact us.