Shipping, Returns & Promotions

Promotions & Contests 
Shop Online & Win a 2 x $250 Gift Certificate

  • Every online order placed gets an entry. The more orders placed the more entries you receive in the draw.
  • Online Orders placed from November 15th till Dec 24th are entered.
  • Can only be redeemed for in stock product.
  • Can be used Online or In store.
  • Shipping rates still apply
  • Use by February 2021
  • Purchases made with promotional gift cards are final sale
  • Gift Cards cannot be applied to purchases already made. 

Black Friday Promotion till Thursday November 26th

  • Every $100 before taxes you spend receives a $15 gift card to spend in store or online during the month of December 2020. Gift cards issued December 1st. 
  • Product returned will result in gift cards cancelled. 
  • If product is returned and promotional gift cards have been used, the balance of the gift cards will be deducted from the refund.
  • Promotions cannot be stacked on other sale prices or discounts. 

Gift Card Purchase Promotion Rules

  • Dec 16th to Dec 24th
  • Free $10 Gift for every $100 Gift Card purchased.
  • Promotional Gift Cards must be used by Feb 28th 2021
  • Regular purchased Gift Cards have no expiry. 
    Free pick up in store at Southlands Vancouver
    • Free In Store Pick up. By choosing Free In Store Pick up you agree to pick up your order at our Vancouver location within 7 days of placing your order. Allow 3 business days for item to be ready for pick up. To pick up sooner please call or email us to find out if your purchase is available immediately at your desired location. We are also offering parking lot pick up, just text or call us when you arrive and we will bring your order to the car. 
      • For Free Delivery to Langley on orders over $100 Choose Free Delivery Langley at checkout and write in the note section your address, barn name & preferred location within your barn for drop off. By choosing Free Delivery Langley you agree to the terms that The Carrington Shoppe is not responsible for orders once delivered to the provided address. All orders are left at your own risk. To arrange a drop off that you are present for email us with a request time and date after you place your order. Last delivery to receive by Christmas must be placed by Saturday December 19th before 5pm. Any orders placed after this will be delivered after Jan 2nd.
      • Online Only Orders can take up to 4 weeks to arrive in store plus shipping to your destination. 
      Shipping within Canada
      We are working with less staff due to covid-19 conditions. Orders may take a couple days longer to prepare to ship & Canada Post is not guaranteeing arrival times. Please bare with us in these difficult times.  We are on holiday Dec 24th till Jan 2nd. All packages will ship after Jan 2nd.  
      • The Carrington Shoppe offers shipping anywhere in Canada
      • All orders shipped within Canada are divided by provinces. Please choose your correct province. Orders with the incorrect shipping option chosen will not be shipped until the correct shipping charge is paid.
      • Some items are excluded from Free Shipping or require an additional charge. Please read descriptions for products carefully, 

      Shipping costs by Province

      1. Free Delivery to Langley on Orders over $65
      2. Yukon, Northwest Territories, Nunavut - $30
      • All items are shipped via Canada Post with tracking and insured shipping.
      • Estimated shipping time is 4 - 21 business days depending on location.
      • Handling time is 3-4 business days upon us receiving your order.
      • Taxes will be charged based on the provincial rate at your shipping address.
      • All prices are listed in Canadian dollars.

      Shipping to the States

      • The Carrington Shoppe offers shipping to the 48 continental States. 
      • Purchases $1- $99 are charged a flat rate $15 shipping rate. 
      • Purchases $100 - $199 are charged a flat $25 shipping rate.
      • Purchases $200 - $299 are charged a flat $35 shipping 
      • Purchases $300 - $399 are charged a flat $45 shipping 
      • Purchases $400 - $499 are charged a flat $55 shipping 
      • Purchases $500 - $699 are charged a flat $75 shipping 
      • Purchases $700 - $999 are charged a flat rate of $100 shipping
      • Free shipping on all purchases over $1000 to the 48 continental States.
      • We ship by Canada post to the States.
      • Estimated total shipping time from receiving your order online to arrival is 7 - 28 business days depending on your location. We cannot account for time packages take to process through customs or delays in various states due to Covid-19 delays.

      Return Terms

      • We accept returns or exchanges for Christmas purchases until Jan 9th. 
      • Ship Return items to our head office at:
      The Carrington Shoppe
      3434 west 55th ave
      Vancouver BC V6N 0A2
      • We Do Not accept returns on Helmets, Shampoos or sprays, Face Masks or Food Goods for safety reasons. 
      • Helmets purchased online for in store pick up may be exchanged for size or refunded if the helmet does not leave the store.
      • We do not accept returns on custom order tall boots, half chaps or helmets.
      • Items purchased in store are refundable within 10 days from purchase. Items purchased online are refundable within 10 days of delivery. Items must be returned in new condition with all tags attached and with original receipt to receive return. Items without a receipt will not be accepted. Items returned in any other condition besides new and with tags will not be accepted.
      • Refunds for online orders are given once items have been received and processed.
      • Sale items 30% off or higher are Final Sale.
      • Buyer must pay return shipping.
      • Original shipping costs are non-refundable.
      • Mailing back an item for exchange; the actual shipping must be paid for us to mail out the exchanged product.
      • Return packages must be properly declared Return Merchandise for customs otherwise we are not responsible for any duty, taxes or handling charges that may occur from errors in declaring when crossing the border, this amount will be deducted from a refund.
      • Used blankets being returned as defective must be washed before returning.
      • Any duty or customs accumulated on orders shipped to the US are not reimbursed in returns.
      • Orders in transit or processed for transit cannot be cancelled.
      • Cancelled Online Orders are subject to a 10% Cancelation fee. 
      • Online Only or Special Orders can only be cancelled if they exceed the projected order time by 4 weeks and are not yet in transit. This does not apply to custom tall boots, half chaps or Helmets if they are already in production with the supplier. 

      Terms are subject to change. If you have any questions please contact us.